Verification Advocate
Core
Customer Care Advocate guiding customers through car-buying or selling journeys via inbound and outbound calls, while verifying sensitive documentation.
Role type
Customer Care Advocate (Inbound/Outbound)
Builds
Customer experiences and verified documentation for Carvana's car-buying platform
Domain
Automotive retail / Customer Support
Deliverable
client delivery
Required skills
Empathy, critical thinking, active listening, documentation verification, multitasking, adaptability, attention to detail
Preferred skills
Tech-savviness, resilience, ability to learn new tools quickly
Technologies
AI co-pilot, multiple internal systems, real-time feedback coaching tools
Responsibilities
Build genuine relationships with customers via phone calls, solve customer problems in real-time, review and verify sensitive customer documentation, adapt to fast-paced product updates, improve communication using AI coaching feedback