IT Operations Engineer
Core
Design, architect, implement, and maintain IT systems and solutions for a distributed user base, including SaaS administration, automation, and hardware/software support.
Role type
Senior IT Operations Engineer (Infrastructure & SaaS Administration)
Builds
Automated IT workflows, supported SaaS environments, and reliable hardware/software infrastructure for end users.
Domain
Enterprise IT Operations, Cloud Infrastructure, SaaS Administration
Deliverable
Infrastructure | product features
Required skills
SaaS application administration, IT workflow automation, user onboarding/offboarding processes, distributed OS support (macOS, Linux, Windows), hardware/software solution evaluation, process improvement analysis
Preferred skills
Google Workspace management (GAM), Mac MDM administration (Kandji), network management (Juniper, Meraki), AV hardware design, workflow automation tools (OKTA, Workato), scripting (Python, Bash), AWS components knowledge
Technologies
OKTA, Google Workspace, Slack, JIRA, Confluence, Kandji, Juniper, Meraki, AWS (Lambda, CodeBuild, DynamoDB, VPC, RDS, API Gateway, CloudWatch, SNS, SQS, IAM, SES)
Responsibilities
Administer SaaS applications (OKTA, Google Workspace, Slack, Atlassian tools); automate IT workflows to eliminate manual tasks; handle user onboarding and separation tickets; troubleshoot complex technical issues; design and maintain systems for hardware, OS, networking, and videoconferencing; partner with business units on solution evaluation
Seniority
Mid-level, hands-on IC
