Senior Analyst - CX Automation Intelligence & Insights
Core
Anchor data strategy for automation and chatbot analytics infrastructure, serving as the embedded analytics lead for the Global CX department.
Role type
Senior IC data analyst (CX automation & GenAI)
Builds
Core automation analytics architecture (chatbots, voicebots, agent-assist AI, self-reporting tools) and executive dashboards
Domain
Customer Experience (CX) automation, Generative AI, conversational intelligence
Deliverable
production ML models | dashboards & analysis
Required skills
Python, SQL, semantic clustering, LLM evaluation, BI solution design, data normalization, advanced visualization
Preferred skills
Experience with agentic workflow stacks (Claude Code, Cursor), deep-dive analysis of chat transcripts
Technologies
Python, SQL, Claude Code, Cursor
Responsibilities
Anchor data strategy for automation analytics infrastructure; monitor user intents and trends to diagnose system bugs; conduct deep-dive analyses of chat transcripts and user journeys; optimize reporting environment for data integrity and visualization; partner with cross-functional teams to translate log data into roadmap strategies; deliver core business reporting mechanisms and dashboards (MBR, EBIT reviews)
Seniority
Senior, hands-on IC