Supervisor, Community Response
Core
Oversee a team of Trust and Safety frontline agents to respond to safety incidents on the DoorDash platform, ensuring consumer, dasher, and merchant safety.
Role type
Senior IC people leader (Supervisor)
Builds
A team of support agents capable of mitigating risk and restoring user status quo
Domain
Food delivery platform safety and risk management
Deliverable
client delivery
Required skills
People management, team development, OKR setting, strategy formulation, process improvement, data analysis, cross-functional collaboration, de-escalation, Salesforce, Chartio, Excel/Google Sheets
Preferred skills
Workforce planning, product advocacy
Responsibilities
Lead a team of 8-10 Trust and Safety representatives, establish and exceed KPIs, manage response to sensitive safety incidents, partner with Legal and Public Affairs, coordinate daily workflow, create performance reporting, build business cases for product improvements
Seniority
Senior, hands-on IC
