User Experience Researcher
Core
Lead end-to-end user experience research studies to inform product, service, and business decisions within a multi-sided healthcare ecosystem.
Role type
Senior User Experience Researcher (Healthcare)
Builds
Actionable insights, strategic recommendations, and research operations frameworks for product and business teams.
Domain
Health insurance and healthcare technology
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research methods, study design, data synthesis, cross-functional partnership, strategic communication, research operations management, AI tool integration, ethical research practices
Preferred skills
Healthcare/insurance industry experience, multi-sided ecosystem research, Spanish language proficiency
Technologies
AI-enabled research tools
Responsibilities
Lead end-to-end research studies from scoping to shareout; Translate ambiguous questions into clear research plans; Conduct research across consumers, members, brokers, providers, and internal users; Partner with Product, Design, Engineering, Data, and Clinical teams to shape strategy; Distill research into strategic recommendations; Strengthen research operations and compliance; Mentor junior researchers
Seniority
Senior, hands-on IC with mentorship responsibilities
