Payment & Operations Support Team Manager (Based in Bangkok)
Core
Lead a team of Payment & Operations Support specialists to handle escalated payment issues, refunds, and compliance while driving operational improvements.
Role type
Senior IC manager (payment operations)
Builds
Payment remediation workflows, compliance safeguards, and operational efficiency improvements for global customers
Domain
Travel technology + payment operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, payment operations expertise, data analysis, risk & compliance awareness, problem solving, stakeholder collaboration
Preferred skills
fintech background, SQL/Tableau proficiency, process improvement experience
Technologies
Excel, SQL, Tableau, BI tools
Responsibilities
Lead and develop a team of Payment & Ops Support specialists, process payment escalations and refunds, analyze operational data to identify trends, review compliance opportunities, drive continuous improvement initiatives, and mentor new team members
Seniority
Senior, hands-on IC