Sr. Escalation Engineer
Core
Premier technical authority resolving high-impact, multi-platform system failures to ensure enterprise storage platform availability and operational stability.
Role type
Senior Escalation Engineer (Enterprise Storage)
Builds
Enterprise-scale FlashBlade storage systems for hyperscalers and AI labs
Domain
Enterprise Storage / Data Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end technical troubleshooting, root-cause analysis, Linux/Windows administration, cloud architecture (AWS), REST API services, virtualization (VMware, Hyper-V), enterprise storage protocols (NFS, S3, SMB), enterprise networking, core protocols (DNS, HTTP, SSL, TCP/IP), complex networking diagnosis, customer crisis management, technical communication, peer mentorship
Preferred skills
None stated
Technologies
FlashBlade, AWS, VMware, Hyper-V, NFS, S3, SMB, Linux, Windows
Responsibilities
Take end-to-end ownership of critical multi-platform system issues to restore service and perform root-cause analysis; Mentor and coach support team members through joint case triage and technical trainings; Partner with Product Engineering to relay real-world system behavior and feedback; Facilitate high-visibility multi-participant calls during hot escalations and author technical KB articles
Seniority
Senior, hands-on IC
