Vendor Manager, Operational Vendor Support (Insurance)
Core
End-to-end management and performance oversight of a portfolio of third-party partners delivering critical operational services (e.g., claims adjusting) for Airbnb's AirCover business.
Role type
Senior IC Vendor Manager (Operational Support)
Builds
Operational vendor programs and service delivery for hosts and guests
Domain
Travel/Tech + Outsourcing/Claims Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor management, SLA frameworks, operational risk management, data synthesis, negotiation, executive communication, contract management, quality management, process improvement (Lean/Six Sigma), change management
Preferred skills
Experience mentoring colleagues, leading vendor management projects, navigating executive-level vendor relationships
Technologies
Excel/Sheets, SQL, Tableau, Looker, Power BI
Responsibilities
Own day-to-day management and performance oversight of assigned vendor portfolio; Lead daily/weekly performance forums to diagnose root causes and drive action planning; Act as escalation point for complex/high-risk vendor issues; Design and prioritize metrics and trigger/appetite frameworks; Own vendor invoice management and financial governance; Lead quality and calibration programs; Act as resource and informal mentor for less experienced colleagues; Partner with Legal, Sourcing, and Finance to shape contractual obligations.
Seniority
Senior, hands-on IC with mentorship responsibilities