Senior Telecom Billing Specialist
Core
Resolve billing issues and fraudulent misuse of services (AIT, IRSF) for telecom and CPaaS customers through financial investigation, root cause analysis, and strategic dispute negotiation.
Role type
Senior Telecom Billing Specialist (Financial Investigation & Dispute Resolution)
Builds
Data-backed cases, dashboards for dispute metrics, and resolved settlements for high-value customer/vendor disputes.
Domain
Telecommunications, CPaaS, Revenue Assurance, Fraud Operations
Required skills
Telecom billing expertise, revenue assurance, wholesale SMS billing settlements, CPaaS fraud operations, dispute negotiation, project management, data wrangling (Excel/Sheets/Looker/SQL), contract interpretation
Preferred skills
A2P SMS ecosystem knowledge, international traffic routing, IRSF/AIT frameworks (i3forum/GSMA/MEF), CDR analysis, workflow platforms (Airtable), advanced data analysis (Python/scripting), AI/automation tools
Technologies
Excel, Google Sheets, Looker, SQL, Airtable, Python
Responsibilities
Advise account managers and accounting on billing dispute best practices; negotiate with customers and carriers based on contractual terms; identify and handle fraudulent misuse and billing errors; own end-to-end dispute lifecycle from intake to resolution; uncover and resolve discrepancies/overcharges; analyze call and messaging data to find fraud or billing mismatches; build dashboards for dispute metrics; interpret contracts to validate invoices; act as primary contact for dispute settlements; partner with data analytics, engineering, and accounting to reconcile accounts.
Seniority
Senior, hands-on IC
