Services Engineer
Core
Act as the technical escalation point for customer issues arising from Formlabs' SLA/SLS 3D printing platform and develop troubleshooting steps for services agents.
Role type
Senior Services Engineer (Hardware/Software)
Builds
Technical support solutions and troubleshooting guides for professional 3D printers
Domain
3D printing hardware and software
Deliverable
client delivery
Required skills
SLA/SLS product knowledge, hardware/software troubleshooting, cross-functional liaison, data analytics, SQL
Preferred skills
3D printing passion, startup environment experience, Google DataStudio
Technologies
SLA, SLS, SQL, Google DataStudio
Responsibilities
Act as technical escalation point for customer issues, develop and communicate technical troubleshooting steps, investigate issues to uncover root cause, track occurrence rate of issues, maintain systems for services agents
Seniority
Mid-level, hands-on IC