Lead Store Advisor, Boston
Core
Lead Store Advisor orchestrates floor flow and drives functional excellence in premium retail operations by role-modeling service standards and coaching the team.
Role type
Senior IC retail operations lead
Builds
Premium retail store experience and operational efficiency
Domain
Retail / Sports & Fashion
Deliverable
product features
Required skills
floor operations management, peer coaching, process improvement, complex inquiry resolution, emotional intelligence, technical product storytelling
Preferred skills
project management, data analysis, change management
Responsibilities
Orchestrate floor flow and empower Advisors to master service frameworks; Drive functional excellence by owning a specific expertise pillar (Customer, Experience, Store Operations, or People); Resolve complex after-sales inquiries and operational hurdles; Guide and motivate the team through impactful coaching and balanced feedback.