Account Manager
Core
Manage day-to-day operational management for a book of Pharmacy Benefit Management (PBM) clients, ensuring delivery of high-quality pharmacy benefits and client satisfaction.
Role type
Senior Account Manager (PBM Operations)
Builds
Operational stability and client satisfaction for PBM service contracts
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
PBM services knowledge, client relationship management, operational issue resolution, project leadership, plan design interpretation, claims and enrollment troubleshooting
Preferred skills
Master's Degree, consultative presentation skills, stakeholder alignment
Technologies
Excel, Google Sheets, PowerPoint, Google Slides
Responsibilities
Manage client touchpoints and resolve escalations, co-lead quarterly business reviews, partner with implementation teams for onboarding, gather requirements for annual open enrollment, facilitate client webinars and benefit fairs, monitor contractual deliverables, troubleshoot claims and benefit issues
Seniority
Mid-to-Senior, 5-8 years experience