Assistant Manager, Catalog Operation Management 商品資訊營運助理經理
Core
Manage catalog operations and quality audits for Coupang Taiwan, ensuring product information accuracy and customer experience standards across domestic and cross-border markets.
Role type
Assistant Manager, Catalog Operations & CX Audit
Builds
High-quality product listings and consistent customer experience policies for Coupang Taiwan
Domain
E-commerce / Retail / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, data analysis, process optimization, cross-functional collaboration, compliance management, KPI tracking
Preferred skills
AI/LLM tool usage, SQL, Tableau, Lean/Six Sigma/Kaizen methodologies, global CX policy implementation
Technologies
Excel, Google Sheets, SQL, Tableau, Claude, Gemini
Responsibilities
Lead and manage a frontline CX audit team; establish and enforce global CX policies; monitor AI-generated content quality; analyze KPIs to drive operational improvements; collaborate with Product, Compliance, and Category teams on root cause analysis.
Seniority
Mid-level Manager, hands-on IC with team leadership
