Customer Service Coordinator
Core
Manage day-to-day client relationships and coordinate requests across internal teams to ensure efficient and professional service delivery.
Role type
Customer Service Coordinator
Builds
Customer service delivery and account coordination
Domain
Supply chain and customer services
Deliverable
client delivery
Required skills
customer relationship management, request coordination, internal team coordination, customer approval management, service issue resolution, account set-up support, report production, data management, cross-functional collaboration, stakeholder communication
Preferred skills
Microsoft Office proficiency, adaptability, problem-solving, independent work, multitasking
Responsibilities
Act as key contact for customer enquiries via phone and email, manage client requests from submission to completion, coordinate materials and requirements across internal teams, manage customer approvals and resolve service issues, support new customer and account set-up, produce and coordinate customer reports, maintain accurate customer information in internal systems, identify opportunities to introduce clients to additional services, support customer communications and marketing initiatives, work with local and international teams to meet customer requirements, occasionally assist with customer meetings, training and site visits