Customer Service Associate
Core
Provide support to users and drivers by answering questions, handling complaints, and monitoring daily operations to match supply and demand.
Role type
Customer Service Associate
Builds
Lalamove on-demand delivery platform
Domain
Logistics / On-demand delivery
Deliverable
client delivery
Required skills
inquiry management, complaint resolution, supply-demand matching, procedure adherence, multitasking, time management
Preferred skills
problem-solving mindset, diplomacy, trilingual communication (Mandarin, English, Bahasa Malaysia)
Responsibilities
Manage inbound and outbound inquiries, handle customer and driver complaints, monitor operations to match supply and demand, follow company procedures
Seniority
Entry-level to Junior
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