Commercial Manager - South Bank, QLD
Core
Drive strategic investments, influence ROI, and shape portfolio performance for Customer Success, Global Call Centre, Productive Ops, and AI initiatives.
Role type
Senior commercial finance manager (strategic investment & business case development)
Builds
Strategic investment proposals, business cases, and financial models for global customer engagement and operations projects
Domain
Travel industry, commercial finance, strategic portfolio management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial modelling, business case development, ROI analysis, budgeting and forecasting, stakeholder partnership, data interpretation, investment governance
Preferred skills
Travel or retail industry experience, CPA or CA qualification
Technologies
Advanced Excel
Responsibilities
Build investment proposals and business cases for executive approval, partner with Customer Engagement leaders on commercial narratives, translate programme activity into measurable financial outcomes, surface customer trends and productivity insights, prioritise project portfolios against strategic objectives, monitor project investment performance and validate ROI assumptions, support annual budgeting and forecasting processes
Seniority
Senior, hands-on IC