Director, Professional Services
Core
Lead a high-performing Professional Services organization to deliver world-class implementations and training on LogicMonitor's AI-first hybrid observability platform.
Role type
Director, Professional Services (Management)
Builds
SaaS observability platform implementations and training programs
Domain
IT Infrastructure Management / Observability / Cloud
Required skills
Organizational leadership, strategic planning, operational metrics, cross-functional collaboration, stakeholder management, process optimization, team scaling, technical delivery strategy
Preferred skills
PMP, CAPM, CSM, AWS Solutions Architect, AWS Developer, VMware VCP, CCNA, MCSA
Technologies
LogicMonitor, Catchpoint, SNMP, WMI, APIs, Python, PowerShell, Groovy, Java, Git, Windows, Linux, AWS, Azure, GCP
Responsibilities
Lead and develop the Professional Services organization including managers and individual contributors; Define and execute long-term organizational strategy; Establish and monitor KPIs for delivery efficiency and quality; Champion delivery excellence and act as escalation point for high-visibility customer situations; Partner with Product, Engineering, and Sales to align delivery capabilities with business goals; Identify and prioritize automation and process enhancements.
Seniority
Director, strategic leadership & organizational scaling
