Senior Engineering Manager, Customer Agent
Core
Lead engineering teams building AI-powered customer agents that handle support, sales, and ecommerce across the full customer lifecycle.
Role type
Senior Engineering Manager (Product Teams)
Builds
AI customer agents and product capabilities for a unified customer experience
Domain
AI / Customer Experience / SaaS
Deliverable
product features
Required skills
People leadership, product strategy, ambiguity navigation, cross-functional collaboration, technical credibility, communication, critical thinking, autonomy
Preferred skills
AI-assisted development fluency, experience in product-heavy environments, ability to develop senior engineers into leaders
Technologies
Claude Code, MCP servers, AI-assisted development tools
Responsibilities
Own strategically significant work streams end-to-end, manage teams in ambiguous product spaces, partner with Product and ML teams, develop senior engineers into leaders, partner on group-level strategy, drive execution under aggressive timelines
Seniority
Senior, hands-on IC manager
