Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ
Core
Expert on usage metering, revenue-impacting behavior, and Cloud Cost Management, helping customers optimize usage and control spend across Datadog product lines.
Role type
Senior IC Technical Escalations Engineer (Revenue & Cost Management)
Builds
Internal guides, tooling, diagnostics, playbooks, and customer-facing content for billing and cost management
Domain
SaaS Observability & Security / Cloud Cost Management / Billing Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud billing models (AWS, Azure, GCP), usage metering and attribution, telemetry volume analysis, API usage metrics, multi-org account configurations, root cause analysis, stakeholder communication
Preferred skills
Zendesk, Jira, Confluence, Datadog platform, integrations ecosystem
Technologies
AWS, Azure, GCP, APIs, Telemetry pipelines
Responsibilities
Lead escalations for usage spikes, billing anomalies, and limits enforcement; Partner with Product, Engineering, and Finance to align on expected behavior; Build internal guides and tooling for billing questions; Enable the global Solutions team via training sessions; Surface customer feedback to shape roadmap for cost visibility
Seniority
Senior, hands-on IC