Reverse Logistics Returns Specialist
Core
Own the end-to-end Pick-Up Request process for customer returns, ensuring accurate tracking and resolution across sales, logistics, and contract manufacturer operations.
Role type
Senior IC reverse logistics returns specialist
Builds
Tracked, resolved, and accurately recorded return transactions
Domain
Data storage industry + reverse logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
reverse logistics, order administration, sales operations, ERP platforms (SAP, NetSuite), CRM platforms (Salesforce), multi-workflow management, data accuracy, process improvement, shipping regulations compliance
Preferred skills
problem-solving, judgment, cross-functional coordination
Technologies
SAP, NetSuite, Salesforce
Responsibilities
Own the Pick-Up Request process end to end, keeping customer return requests moving accurately and on schedule. Keep return data in sync across SAP, NetSuite, and Salesforce so operations, reporting, and inventory all tell the same story. Resolve return issues — incorrect shipments, missing parts, customer questions — acting as the point person between logistics partners, carriers, and internal teams. Turn return trend and root-cause data into concrete process improvements that cut cycle time and reduce errors. Maintain inventory accuracy across systems of record while keeping return handling compliant with company policy and shipping regulations.
Seniority
Senior, hands-on IC
