Team Lead - Sub Customer Onboarding
Core
Lead a global team performing KYC & CDD checks on Adyen's customer base to ensure compliance, meet SLAs, and provide excellent customer experience.
Role type
Senior Team Lead, Compliance Operations (KYC/CDD)
Builds
Global customer onboarding compliance workflows
Domain
Financial Technology / Payments / Regulatory Compliance
Deliverable
client delivery
Required skills
KYC process management, CDD checks, capacity planning, global shift management, performance metrics tracking, stakeholder management, escalation handling, product launch impact analysis, quality assurance improvement
Preferred skills
Strategic regulatory expertise, mentoring, cross-functional collaboration
Technologies
Compliance management systems, performance tracking tools
Responsibilities
Guide the team to adhere to compliance standards and meet SLAs; evaluate team performance through metrics and present results to leadership; coach and mentor team members; manage capacity planning and global coverage; collaborate with compliance to improve QA scores; proactively manage escalations; anticipate product launch impacts on operational flows.
Seniority
Senior, hands-on IC with team leadership
