Program Manager (Army)
Core
Architect and lead enterprise-wide programs to elevate the US Army's customer experience, focusing on onboarding, adoption, value realization, and renewals.
Role type
Senior Program Manager (Public Sector/Defense)
Builds
Customer success programs and technology modernization initiatives for the US Army
Domain
Public Sector / Defense / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management of complex technology modernization, cross-functional leadership, strategic roadmap development, stakeholder management, KPI tracking, risk mitigation, agile methodologies, AI-enabled code generation
Preferred skills
PMP or PgMP certification, Certified Scrum Master or SAFe Agilist, experience managing 50+ resources and $13M+ revenue, relationships within the Army
Technologies
Appian, Salesforce, ServiceNow, Palantir
Responsibilities
Design and execute customer success programs for the US Army; lead large-scale cross-functional initiatives; develop strategic roadmaps; serve as the voice of the customer; monitor and report on KPIs; collaborate with cross-functional leaders; develop relationships with key stakeholders; identify and mitigate risks; mentor Customer Success team members
Seniority
Senior, hands-on IC with strategic oversight
