Customer Experience Engineer
Core
Support Engineer who bridges customer support and engineering to improve AI-driven clinical platform experiences for physicians and patients.
Role type
Support Engineer (AI Quality & Product Intelligence)
Builds
Elation SaaS clinical platform, AI workflows, automation scripts, and internal tools.
Domain
Healthcare technology, AI/ML, Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, JavaScript, API integration, prompt engineering, pattern recognition, customer empathy, technical problem-solving
Preferred skills
AI/automation tinkering, data analytics, experience in high-pressure customer-facing roles
Technologies
Python, SQL, JavaScript, AI tools, APIs
Responsibilities
Synthesize customer insights to influence product and engineering roadmaps; own complex customer escalations requiring human judgment; configure AI systems and build lightweight automations; mentor support team members on technical workflows.
Seniority
Mid-level (1–5+ years experience or equivalent degree + experience)
