Associate Manager Product Operations, Autonomy Commercialization - DoorDash Dot
Core
Own merchant adoption and performance KPIs for robotics/autonomy end-to-end, building operational mechanisms to onboard merchants and create a feedback loop for product/engineering.
Role type
Associate Manager, Product Operations (Merchant Success & Growth)
Builds
Onboarding flows, performance reviews, escalation paths, feedback loops for merchant-robot interactions
Domain
Logistics / Robotics / Last-mile delivery
Deliverable
product features
Required skills
Strategy & Operations, Merchant/Partner Success, KPI definition & instrumentation, Building operational mechanisms from scratch, Field operations experience, Data-driven decision making, Cross-functional communication
Preferred skills
Launching new technology/hardware with external partners
Responsibilities
Define merchant adoption and performance KPIs for autonomy end-to-end; Build playbooks and operational mechanisms to onboard merchants to autonomy; Partner with sales, account management, and field ops to recruit and ramp merchant cohorts; Define merchant performance benchmarks and run accountability cadences; Stand up feedback loops from field to product and engineering; Act as the voice of the merchant in product reviews and roadmap planning
