Senior Product Integration Engineer, Dropbox
Core
Technical bridge between partners, Product, Hardware, Firmware, Systems, Safety, and Deployments for Zipline's autonomous drone delivery package-loading product (Dropbox), converting partner workflows and building conditions into clear product requirements and configuration rules.
Role type
Senior Product Integration Engineer (Autonomous Logistics Systems)
Builds
Autonomous drone delivery systems (Dropbox package loaders) for healthcare, government, and retail partners
Domain
Autonomous logistics, drone delivery, electromechanical systems, industrial automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems judgment across mechanical hardware, sensors, electronics, firmware, software, controls, and human interaction; translating customer workflows into scalable product decisions; defining site archetypes and configurations; developing authoritative partner-integration packages; defining state machines and product behavior; quantifying tradeoffs between throughput and safety; driving cross-functional decisions on compatibility, safety, and cost
Preferred skills
Experience with CAD envelopes and site fit studies; experience with early partner pilots and field observations; experience with telemetry and fault analysis
Technologies
CAD, state diagrams, telemetry, firmware, sensors, electronics, mechatronics
Responsibilities
Own technical product integration for Dropbox across partner workflows, building interfaces, product configuration, firmware behavior, and deployment readiness; Lead site fit studies using drawings, surveys, CAD envelopes, representative hardware, and on-site observations; Translate partner needs into product requirements without allowing individual requests to create unnecessary configurations or compromise the product architecture; Define supported site archetypes and configurations, including wall-adjacent, freestanding, indoor-loading, window-integrated, mirrored, high-throughput, and drive-through installations; Determine which partner scenarios are supported by the standard product, require an approved configuration, need a site modification, or should not be supported; Define building and site constraints such as rough openings, sill heights, wall thickness, ground conditions, structural interfaces, mast clearances, awnings, facade obstructions, drainage, utilities, vehicle envelopes, pedestrian zones, and service access; Develop and maintain authoritative partner-integration packages including space claims, keep-out volumes, interface drawings, window specifications, vendor cut sheets, utility requirements, configuration rules, and site acceptance criteria; Provide Deployment teams with survey requirements, installation inputs, configuration instructions, commissioning steps, and technical escalation criteria; Ensure mechanical installation, electrical connection, surveying, firmware configuration, and software commissioning are represented in one complete deployment workflow; Partner with Deployment Engineering to make installation and commissioning safe, repeatable, and executable without continuous support from the product-development team; Lead technical engagement for early partner pilots and use field observations to identify product, workflow, and configuration changes; Define the Dropbox concept of operations across loading, validation, waiting, droid approach, seating, handoff, recovery, service, and downtime; Work with Firmware engineers to develop clear, testable state machines and product behavior for nominal, degraded, and faulted operation; Define behavior for access control, window and vehicle interlocks, human presence, homing, interrupted motion, obstructions, sensor disagreement, power loss, communication loss, configuration errors, and service recovery; Ensure product states, fault reasons, configuration, and recovery actions are visible in telemetry and understandable to operators, Deployment, and field-support teams; Define how site configuration, window type, loading mode, sensors, and operating speeds, is represented, validated, and controlled in software; Own cross-functional interface definitions among Dropbox, the building, partner users, packages, droids, cloud systems, and deployment tooling; Translate safety analyses into product requirements, sensing strategies, operating limits, interlocks, and configuration constraints; Define user-centric throughput and cycle-time requirements, including loading time, machine motion, droid handoff, recovery, and high-volume site capacity; Quantify tradeoffs between throughput and safety, including when different site risk profiles require different speeds, sensing, traffic controls, or operating rules; Drive cross-functional decisions when partner experience, building compatibility, safety, throughput, reliability, cost, and schedule compete; Define verification and acceptance evidence for new site types, product behaviors, and configurations; Use pilots, deployment feedback, field incidents, and telemetry to improve product requirements and reduce installation exceptions, failed pickups, downtime, and field escalations; Maintain clear decision records, interface-control documents, configuration matrices, state diagrams, and deployment guidance
Seniority
Senior, hands-on IC
