Senior CS Program Manager (TW CS Program Management)
Core
Architect scalable workflows and operational systems for Coupang's Taiwan Customer Service frontline to ensure efficient order delivery and exceptional customer experience.
Role type
Senior IC Customer Service Program Manager
Builds
End-to-end operational frameworks for Rocket Delivery and Rocket Oversea services in Taiwan
Domain
E-commerce / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
process architecture, data analysis, crisis management, stakeholder alignment, project timeline management, workflow optimization
Preferred skills
none stated
Technologies
none stated
Responsibilities
Design multi-quarter process architecture roadmaps for CS operations; Build proactive analytics mechanisms to monitor operational health; Design and deploy instant workaround solutions for system outages; Align cross-functional stakeholders to drive organizational change
Seniority
Senior, hands-on IC
