Operations Manager (DAL)
Core
Leading daily operations of a team of hourly Ambassadors at an airport CLEAR station, focusing on security, customer service, and sales.
Role type
Operations Manager (Airport Station)
Builds
Secure identity platform experiences for travelers
Domain
Travel / Identity Verification / Airport Operations
Deliverable
product features
Required skills
Team leadership, coaching, sales goal management, customer service standards, employee relations, data analysis, stakeholder relationship building
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
Airport security systems, sales tracking tools
Responsibilities
Support General Manager in station operations, ensure compliance with CLEAR and TSA policies, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Mid-level, hands-on IC
