Senior Manager, Product Management - CX
Core
Lead strategy and execution for the Locations team within Customer Experience product management, focusing on Frontline products for location-based businesses (hospitality, QSR, retail) and scaling usage to frontline personas.
Role type
Senior Manager, Product Management (Strategy & Team Leadership)
Builds
Location CX Product suite including purpose-built applications for frontline users, Online Reputation Management, Social listening, Location data intelligence, and a location-level insight engine.
Domain
Experience Management / Customer Experience / Retail & Hospitality Technology
Deliverable
production ML models | product features
Required skills
Product strategy definition, team coaching and mentorship, organizational change management, scaling products from 1 to N, cross-functional collaboration, AI integration in product development, statistical analysis of customer interactions.
Preferred skills
Player-coach mentality, fluency with AI as a default tool for product development, deep understanding of product-led organizational culture.
Responsibilities
Own product strategy for the Location CX Product suite; coach and mentor a team of high-performing Product Managers and product scientists; present product vision, metrics, and strategy to executive leadership; drive execution on integrating new platforms and apps; translate customer pain points into scalable capabilities.
Seniority
Senior Manager, hands-on IC with leadership responsibilities
