Senior Manager - Corporate IT
Core
Lead the Service Desk team and provide regional oversight for Endpoint Engineering, System Administration, and Audio Visual technologies to deliver reliable, secure, and scalable IT services.
Role type
Senior Manager, Corporate IT
Builds
Consistent and reliable employee IT experience across global teams
Domain
Corporate IT / Enterprise Infrastructure
Required skills
Team leadership, IT service management, AI platform integration, automation strategy, vendor management, budget forecasting, incident management, cross-functional collaboration
Preferred skills
Executive presence, matrix organization influence, coaching and development
Technologies
Jira Service Management, Claude, OpenAI, Glean, Okta, Google Workspace, JAMF Pro, Microsoft Intune, Atlassian Suite, Slack Enterprise, Zoom Rooms
Responsibilities
Lead and develop the Service Desk team; oversee Endpoint Engineering, System Administration, and AV functions; improve service quality and operational efficiency; identify automation opportunities using AI; manage onboarding, offboarding, and major incidents; partner with Finance on budgeting and audits; define team goals and track KPIs; manage vendors and service contracts; serve as senior escalation point for complex IT challenges
Seniority
Senior, hands-on leadership