Senior Customer Engineering Manager, Majors - Texas
Core
Lead and grow a team of Customer Engineers serving as trusted technical advisors across the customer lifecycle for enterprise clients.
Role type
Senior management-level Customer Engineering Manager
Builds
Enterprise SaaS platform adoption and revenue growth for Fortune 500 and large-scale clients
Domain
Cloud infrastructure, web security, and enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and talent development, Go-to-market and revenue strategy, Lifecycle technical governance, Commercial accountability, Process and AI automation scaling, Cross-functional collaboration
Preferred skills
Cloudflare Developer Platform expertise (Workers AI, AI Gateway, Vectorize), LLM and prompt engineering, Scripting (JavaScript, Python)
Technologies
Cloudflare Workers AI, AI Gateway, Vectorize, LLMs, JavaScript, Python
Responsibilities
Recruit, hire, coach, and retain a high-performing team of Customer Engineers; Partner with Regional Sales Leadership to align technical resources with pipeline opportunities; Oversee technical health and platform adoption of the account portfolio; Track and manage team performance against quotas and SaaS adoption metrics; Champion integration of internal AI tools and automated workflows; Serve as a strategic bridge between the field team and Product, Engineering, and Customer Success organizations
Seniority
Senior, hands-on IC with management responsibilities
