Senior Security Engineer I – Customer Trust (Remote Eligible)
Core
Lead Customer Trust operations for US enterprise customers by managing security questionnaire triage, completion, and engagement to build confidence in Smartsheet's security posture.
Role type
Senior Customer Trust Security Engineer (Individual Contributor)
Builds
Trusted relationships and security assurance for US enterprise customers
Domain
SaaS security operations and customer compliance
Deliverable
client delivery
Required skills
Customer security questionnaire triage and completion, Vendor risk assessment management, RFI response, GRC framework knowledge (SOC 2, ISO 27001, NIST, HIPAA), Cloud architecture understanding (AWS, GCP, Azure), Queue management and SLA compliance, Cross-functional collaboration
Preferred skills
Professional security certifications (CISSP, CCSK, CISM), Experience with questionnaire platforms (Targhee, OneTrust), AI governance knowledge
Technologies
Targhee, OneTrust, SAFE, AWS, GCP, Azure
Responsibilities
Manage intake, triage, prioritization, and completion of customer security questionnaires and vendor risk assessments; Respond to customer security inquiries with technical depth; Maintain visibility into pending assessments and track completion timelines; Become a trusted resource for customer security teams; Work with sales teams to remove security-related deal blockers; Identify and escalate complex assessments requiring specialized expertise; Drive process improvements for questionnaire efficiency
Seniority
Senior, hands-on IC