Proactive Moderation Operations Specialist
Core
Proactive human moderation specialist managing end-to-end cases of user-generated content to detect abuse and ensure platform safety.
Role type
Senior IC content moderation specialist
Builds
Safer, more civil shared experiences for Roblox users
Domain
Online gaming platform content safety
Required skills
content moderation, threat hunting, policy interpretation, data analysis, process improvement, cross-functional collaboration, quality assurance, ticket management, golden labeling
Preferred skills
experience with proactive moderation tooling, handling sensitive real-world events, metrics-driven decision making
Technologies
proactive moderation tooling, internal data sets, open-source intelligence, third-party tools
Responsibilities
Manage multiple moderation cases end-to-end from ticket creation to QA and golden labeling; Apply rapid and accurate labels to user-generated content weighing tradeoffs between false positive rates, speed, and urgency; Proactively hunt for threats and undetected abuse using internal data sets and open-source intelligence; Surface bugs, feature limitations, and feature requests to improve operations; Partner with third-parties and cross-functional teammates to conduct effective, metrics-driven content moderation; Stay current on developing, sensitive real-world events and factor that context into case management decisions.
Seniority
Mid-level, hands-on IC
