Medical Information Specialist - Team Lead (Licensed) - (Remote)
Core
Lead and supervise a global Medical Information and Contact Centre team to handle patient inquiries, complaints, and adverse event reporting for healthcare clients.
Role type
Team Lead, Healthcare Contact Center
Builds
Medical information services and patient support programs for global healthcare organizations
Domain
Healthcare / Pharmacovigilance / Contact Center Operations
Deliverable
client delivery
Required skills
Team leadership, Quality monitoring, Adverse event reporting, Medical terminology, Regulatory compliance, Coaching and mentoring, Data documentation
Preferred skills
US healthcare system knowledge, Pharmacovigilance requirements, Contact center management systems, Microsoft Office proficiency
Responsibilities
Supervise call center staff and handle escalations, Investigate and document Adverse Events and Product Quality Complaints, Conduct quality monitoring and provide coaching, Disseminate project directives and monitor team performance, Assist with onboarding and training new team members, Ensure compliance with FDA and client confidentiality requirements
