Healthcare Contact Centre Supervisor - (Remote)
Core
Supervise healthcare contact center operations, ensuring service delivery, quality, compliance, and operational performance for global healthcare organizations.
Role type
Senior IC healthcare contact center supervisor
Builds
Medical information services, patient support programs, and pharmacovigilance operations
Domain
Healthcare / Medical Information / Pharmacovigilance
Required skills
Healthcare contact center supervision, performance management, regulatory compliance (HIPAA, FDA, Data Privacy), pharmacovigilance oversight, team coaching, recruitment and training, workforce management, data analysis, English communication
Preferred skills
US healthcare systems knowledge, medicines regulation expertise, contact center management systems proficiency
Technologies
Microsoft Office, contact center management systems, workforce management tools
Responsibilities
Supervise contact center staff and manage performance; Ensure compliance with HIPAA, FDA, and local data privacy laws; Monitor and report adverse events and product quality complaints; Analyze performance metrics and drive continuous improvement; Manage staffing levels and operational disruptions; Serve as operational backup for call handling.
Seniority
Senior, hands-on IC
