Director, Technical Services EMEA
Core
Lead regional service delivery for enterprise data storage solutions, managing high-severity incidents and complex customer environments across EMEA.
Role type
Senior Director, Technical Services
Builds
Consistent, predictable service delivery for Flasharray and business-critical storage solutions
Domain
Enterprise data storage infrastructure and technical services
Deliverable
client delivery
Required skills
Strategic leadership, 24x7 operations management, major incident leadership, workforce planning, cross-functional collaboration, data literacy, stakeholder management
Preferred skills
ITIL certification, experience with storage arrays/virtualization/cloud, AI/analytics adoption
Technologies
JIRA, storage arrays, virtualization, cloud services
Responsibilities
Define and execute EMEA Technical Services strategy, lead managers and senior ICs across multiple locations, oversee hotlist and Sev1 handling, act as senior leader for top strategic accounts, partner with Customer Advocacy and Escalations Engineering, sponsor improvements to support tooling and processes
Seniority
Director, regional leadership
