Technical Services Engineer
Core
Expert technical support and advisory for complex MongoDB ecosystem issues, including architecture, performance, recovery, and security for large-scale customers.
Role type
Senior Technical Services Engineer (Database/Systems)
Builds
Support tools for performance, benchmarking, and diagnostics; customer success outcomes.
Domain
Database management, cloud infrastructure, and distributed systems
Deliverable
client delivery | production ML models (diagnostics tools)
Required skills
Linux performance tuning, memory management, I/O tuning, networking protocols (DNS, TCP/IP, SSL/TLS), storage engineering (NAS, SAN, SSD), complex production database administration, code reading and scripting (Java, Python, Ruby, C, C++, C#, Javascript, Go), holistic issue analysis from application to storage tier, rapid learning of new technical skills
Preferred skills
Large-scale database management (RDBMS, NoSQL), authentication systems (LDAP, Kerberos, AD), MongoDB administration, distributed version control (git), cloud services (AWS, Azure, GCP), Kubernetes or vendor-specific Enterprise operators
Responsibilities
Resolve complex customer issues regarding architecture, performance, recovery, and security; advocate for customer needs with product and development teams; contribute to internal software development for support tools; mentor and ramp new team members; build knowledge of new product lines
Seniority
Senior, hands-on IC with mentorship responsibilities