Senior Associate, Merchant Strategy & Operations
Core
Lead the support experience for merchants on DoorDash, transforming support into a scalable, tech-first solution to drive merchant satisfaction, retention, and loyalty.
Role type
Senior Associate, Merchant Strategy & Operations
Builds
Merchant support experience and operational solutions for restaurant partners on the DoorDash platform
Domain
Food delivery / E-commerce / SaaS
Deliverable
product features
Required skills
Data-driven decision-making, cross-functional collaboration, strategic planning, problem-solving from first principles, analytical modeling (SQL, Excel), AI tool adoption
Preferred skills
Team leadership, high-growth startup experience, consulting or banking background
Technologies
SQL, Excel, AI tools
Responsibilities
Build strategy for helping merchants succeed post-onboarding, execute go-to-market initiatives for merchant experience, collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams
Seniority
Senior, hands-on IC