Key Solutions Architect, Prompt
Core
Expert escalation point for SentinelOne's AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership to solve the hardest customer problems.
Role type
Senior IC Solutions Architect (AI Security)
Builds
SentinelOne's AI-native security platform (Prompt) for global enterprises
Domain
Cybersecurity, AI/ML, Cloud Infrastructure
Deliverable
production ML models
Required skills
Enterprise software architecture, cybersecurity, endpoint protection, Kubernetes, root-cause analysis, stakeholder management, technical advisory, project management, API debugging, training content creation
Preferred skills
Technical Account Manager experience, Professional Services, Customer Success Engineering, AI security domain expertise, cloud architecture, platform integration, networking fundamentals
Technologies
Kubernetes, Helm, Jira, Salesforce, Linux, Windows, macOS
Responsibilities
Own and drive full deployment cycles for complex environments (self-hosted, air-gapped, SSO/IdP, proxy, MDM), act as trusted technical advisor for customer conversations, deliver escalations end-to-end (triage, RCA, resolution, handback), work directly with R&D to drive fixes, develop technical resources and enablement content, be the voice of the customer internally, partner with sales and support teams
Seniority
Senior, hands-on IC
