Design & Service Center Manager - Signet Jewelers - Ambassador Row Courtyards
Core
Oversees day-to-day operations of a Design & Service Center (DSC) Repair Shop, managing workflow, quality, inventory, and team performance to ensure on-time delivery and profitability for Signet Jewelers stores.
Role type
Senior Operations Manager (Jewelry Repair & Service)
Builds
Efficient jewelry repair workflow and customer satisfaction for Signet Jewelers retail locations
Domain
Retail / Jewelry Manufacturing & Repair
Required skills
Jewelry repair expertise (minimum B-level jeweler), team leadership, operational management, quality control, inventory management, scheduling, customer service, performance metrics analysis
Preferred skills
Stone setting, sizing, polishing, jewelry repair, CAD systems knowledge, Smartsheet proficiency
Technologies
Smartsheet, CAD systems, PPE, SDS book
Responsibilities
Manage daily production workflow and distribute jobs to jewelers; Ensure quality control via 5 critical check point process; Recruit, hire, train, and coach DSC team members; Monitor team performance and conduct weekly one-on-ones; Manage inventory, parts ordering, and supply needs; Communicate job status, delays, and estimates to store partners within 24 hours; Oversee safety compliance and security access; Prepare weekly performance reports and metrics for district manager.
Seniority
Manager, hands-on operational leadership