Junior Backoffice Agent
Core
Support back office functions and provide customer experience for millions of customers in the gaming industry.
Role type
Junior back office agent (customer support & operations)
Builds
Operational support for Betano and Kaizen Gaming platforms
Domain
GameTech / iGaming
Deliverable
dashboards & analysis
Required skills
Data entry, Microsoft Office Suite, English (advanced), Spanish (advanced)
Preferred skills
Customer support experience, Administrative experience
Responsibilities
Respond to customer inquiries via email, phone, and chat; Investigate and resolve routine and escalated issues; Monitor operational queues; Handle Responsible Gaming cases and implement Self-Exclusion Protocols; Monitor and review player activity; Ensure timely completion of tasks to meet SLAs; Assist in player education; Identify workflow inefficiencies and propose improvements.