Design Conversacional Spec II
Core
Define, lead, and sustain strategic governance for Conversational Design, connecting Design, Product, Engineering, and Data to build conversational experiences and AI assistants.
Role type
Senior IC Conversational Design Specialist
Builds
Conversational experiences, AI assistants, and multi-channel engagement flows
Domain
Fintech / Payments / Conversational AI
Deliverable
production ML models
Required skills
Conversational design architecture, multi-channel flow design, AI strategy, prompt engineering, guardrails, A/B testing, data-driven decision making, stakeholder management
Preferred skills
Generative AI experience, WhatsApp messaging expertise, fintech background
Responsibilities
Define conversational navigation logic and role boundaries; Design end-to-end conversational strategies; Lead AI Conversational strategy; Establish governance standards and playbooks; Collaborate with Engineering, Product, and Data; Define quality metrics and track results; Mentor and develop the team