Forward Deployed Engineer
Core
Accelerate adoption of new Twilio solutions and platform capabilities for top global enterprise customers by embedding alongside their engineering teams to deploy first low-risk production use cases.
Role type
Senior Forward Deployed Engineer (Technical Presales/Solution Engineering)
Builds
Production-grade customer integrations, reusable technical assets (SDKs, reference implementations), and early adoption playbooks
Domain
Cloud Communications (CPaaS), Gen AI, CRM, CDP, SaaS
Deliverable
production ML models | product features
Required skills
Python, TypeScript, Node.js, API design, system architecture, CI/CD, security/compliance implementation, stakeholder management, workshop facilitation
Preferred skills
LLM core concepts, context engineering, conversational AI patterns, multi-agent AI systems (LangChain/LangGraph/CrewAI), infrastructure-as-code, cloud platforms (AWS/GCP/Azure), observability
Technologies
Python, TypeScript, Node, LangChain, LangGraph, CrewAI, AWS, GCP, Azure
Responsibilities
Lead end-to-end technical engagements from POC workshops to production launch; write and ship production code directly in customer codebases; architect solutions passing Infosec and ARB review; run customer hackathons and builder activation events; build reusable technical assets like SDKs and starter apps; evangelize platform capabilities to B2B builder communities; synthesize field insights to inform R&D roadmaps
Seniority
Senior, hands-on IC with strategic customer impact