Content Design Lead (12 month fixed term contract)
Core
Lead the evolution of content design as a strategic product capability, shaping clear, trusted, and scalable experiences for human-facing and AI-powered products.
Role type
Senior Content Design Lead (Strategic IC)
Builds
Intelligent, scalable product experiences including help documentation, in-product guidance, and AI-driven conversational journeys.
Domain
Customer Data Science, AI, and Digital Product
Deliverable
production ML models | product features
Required skills
Information architecture, content strategy, AI-powered content design, semantic content modeling, content operations, evidence-led practice, systems thinking, collaborative leadership.
Preferred skills
Experience with headless CMS platforms, digital adoption tools, prompt design, agent behaviors, and AI-content evaluation frameworks.
Technologies
Headless CMS, AI/LLM platforms, Digital adoption tools
Responsibilities
Lead content strategy and design across complex digital products; Architect information structures, taxonomies, and metadata models; Shape AI-powered experiences including conversational journeys and agent behaviors; Define evaluation frameworks for AI-generated content; Align content with semantic and data layers; Establish scalable content operations and governance.
Seniority
Senior, hands-on IC with strategic direction
