Operations Specialist I, Remote Assistance (Night Shift)
Core
Monitor autonomous robots using remote assistance tools and dashboards to support last-mile logistics operations.
Role type
Entry-level remote operations operator (autonomous systems)
Builds
Remote assistance support for autonomous delivery robots
Domain
Logistics + Robotics
Deliverable
client delivery
Required skills
Monitoring autonomous systems, following standard operating procedures, escalating technical issues, documenting incidents and actions, adhering to safety protocols, basic computer proficiency, problem-solving, attention to detail
Preferred skills
Operations or customer support experience, familiarity with Google Workspace or Slack, interest in robotics
Responsibilities
Monitor autonomous robots using remote assistance tools and dashboards, Follow step-by-step procedures to support standard operational scenarios, Escalate technical or operational issues to shift leads or senior operators, Accurately document observations, incidents, and actions taken, Follow safety protocols and communication guidelines at all times, Learn and adapt to new tools, workflows, and process updates
Seniority
Entry-level, hands-on IC
