Support Specialist, Labs
Core
Support experimental robotics and automation products (autonomous deliveries) to enhance customer, Dasher, and Merchant experiences.
Role type
Support Specialist (experimental products)
Builds
Experimental robotics and automation solutions for last-mile logistics
Domain
Logistics / Robotics / Autonomous Delivery
Deliverable
client delivery
Required skills
Customer de-escalation, problem-solving, critical thinking, cross-functional collaboration, process testing, resourcefulness
Preferred skills
Self-motivation, bias for action, proactive thinking, adaptability to fast-paced environments
Responsibilities
Handle incoming support calls and cases for experimental products, make outbound calls for autonomous deliveries, test new processes and programs, escalate edge cases to leadership, act as the voice of the customer for products and policies
Seniority
Individual Contributor, operational level
