Staff Software Engineer, Robinhood Command Center
Core
Lead incident response, reliability strategy, and observability tooling for Robinhood's production systems to minimize customer impact.
Role type
Staff Senior Reliability Engineer (Incident Leadership)
Builds
Incident management processes, global dashboards, alerting frameworks, and failure mitigation strategies
Domain
Fintech, Distributed Systems, Reliability Engineering
Required skills
Incident leadership (IMOC/Commander), Distributed systems, Observability frameworks, Multi-region architecture, Capacity planning, Post-incident governance, Cross-functional collaboration
Preferred skills
OpenTelemetry, Prometheus, Grafana, MTTD/MTTR optimization
Technologies
OpenTelemetry, Prometheus, Grafana
Responsibilities
Drive long-term reliability and observability strategy; Lead incident mitigation and coordinate service owners; Develop incident management processes; Own incident discovery via global dashboards; Design failure mitigation strategies; Mentor engineers and drive hiring culture
Seniority
Staff, hands-on IC with strategic influence
