Customer Service Agent, French Speakers
Core
Facilitate perfect journeys for passengers and chauffeurs by handling customer inquiries and resolving issues across calls, live chat, and emails.
Role type
Customer Service Agent (French Speakers)
Builds
Premium transportation service experience for passengers and chauffeurs
Domain
Transportation / Luxury Chauffeur Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (calls, chat, email), conflict resolution, SLA adherence, shift flexibility, technical proficiency
Preferred skills
Luxury service industry experience, call center experience, Arabic language
Responsibilities
Conduct calls and chats with customers and chauffeurs, investigate and resolve issues quickly, maintain customer satisfaction targets, escalate feedback to senior management, adhere to operational SLAs and luxury communication standards
Seniority
Individual Contributor