Technical Account Analyst, Logistics
Core
Support Technical Account Managers in delivering outcomes for logistics customers by managing workstreams, tracking deliverables, and conducting usage data analysis.
Role type
Junior Technical Account Analyst (support role)
Builds
Customer success operations and data-driven insights for logistics service provider accounts
Domain
Logistics / Trade Technology
Deliverable
dashboards & analysis
Required skills
Data analysis, project coordination, documentation, stakeholder communication, task management
Preferred skills
Logistics industry exposure, data fusion fundamentals, machine learning basics
Technologies
Altana platform, data analysis tools
Responsibilities
Execute onboarding tasks and track adoption milestones; Analyze customer usage data to identify trends and risks; Prepare materials for Quarterly Business Reviews; Coordinate with engineering teams to track deliverables and flag blockers; Capture and route customer feedback; Manage day-to-day check-ins and follow-ups for specific accounts.
Seniority
Entry-level / Associate