Senior Lead, Cloud Billing Operations
Core
Managing and optimizing cloud billing processes, resolving customer disputes, and handling financial operations for a SaaS business.
Role type
Senior Lead, Cloud Billing Operations
Builds
Cloud-based search, security, and observability solutions for Fortune 500 companies
Domain
SaaS, Cloud Infrastructure, Financial Operations
Deliverable
client delivery
Required skills
Cloud billing models, Case management systems, Financial Planning & Analysis (FP&A), Root cause analysis, Process improvement, NetSuite, SQL/Query languages, Excel/Google Sheets
Preferred skills
AWS, Azure, Google Cloud, Salesforce, Stripe, AI tools, Excel Macros
Responsibilities
Collaborate with Support, Legal, and Engineering on escalated billing and contract issues; Manage, prioritize, and track team work in a case management system; Support communications, termination, and bad debt write-off for delinquent customers; Approve Process Return Authorizations and Credit Memos; Review and verify accounts subject to suspension due to nonpayment; Perform root cause analysis and drive scalable solutions.
Seniority
Senior, hands-on IC with leadership responsibilities
