Engagement Advisor
Core
Manage onboarding projects for physician-owned primary care practices using a cloud-based clinical platform to improve patient outcomes.
Role type
Senior IC Engagement Advisor (Professional Services)
Builds
Customer onboarding and adoption of Elation SaaS platform
Domain
Healthcare / SaaS
Required skills
Project management, relationship management, problem solving, data analysis, process improvement, stakeholder collaboration, presentation skills
Preferred skills
Healthcare domain experience, SaaS experience
Technologies
Cloud-based clinical platforms, data reporting tools
Responsibilities
Manage simultaneous onboarding projects balancing business results and customer satisfaction; Proactively contact and virtually meet customers to manage transition from sales; Develop and maintain positive business relationships with Sales organization; Identify customer needs and seek process improvement opportunities; Own project outcomes and delegate tasks to team members; Use data to identify trends and create scalable engagement touchpoints; Collaborate with Customer Success and Support for problem solving; Be on-call 2-3 weekends per year for urgent support.
Seniority
Mid-level, hands-on IC